We work with regulated financial firms and professionals to help them manage customer relations.

Our unique service includes assisting firms to resolve customers’ complaints and avoid regulatory fines for poor complaint handling. We also help your clients to secure redress for poor advice and mis-sold investments which have been arranged by other firms.

Unlike many other consultancies in this field, we are headed by industry experts who have held senior executive positions (SMCR) including Chief Executive, Chairman, Compliance Director, Head Counsel as well as customer facing roles including IFA, Investment Manager, Derivatives Trader and Stockbroker.

We help

IFAs | Investment Managers | Stockbrokers | CFD Brokers | SIPP Providers | Mortgage Brokers | F&O Traders | EIS & VCT Providers | Security Trustees | Pension Advisers | Wealth Managers | Insurance Brokers

Complaints Management

Fixed Fee
Defence

Redress for
your clients

No Win /
No Fee

FCA Authorised and Regulated