Author: Tim Jenkins
When complex rules lead to multi-million pound fines for the world’s biggest banks, what hope for small financial firms?
On 30 January 2024, HSBC was fined £57.4 million. In case you missed the detail, the fine was imposed after the bank failed to correctly
As a highly qualified and experienced Chartered financial planner, Angela was blindsided when she received a complaint from a client that she’d considered a friend.
If you’ve read Daisy Jones & The Six by Taylor Jenkins Reid, you may recall the opening note. Based on a series of interviews with
No matter how small they may seem, complaints can be distracting and damaging. As a result, dealing with a complaint can prove costly – in
Why a seasoned compliance officer asked us for help defending a complicated pension transfer complaint
Sometimes, even the most qualified and experienced compliance officer comes up against a complaint that is so complex, it can be difficult to know how
Could the cost of living crisis and new Consumer Duty rules lead to more financial complaints in 2024?
In October, the Financial Ombudsman Service (FOS) published its half-yearly complaints data for 2023. Complaints rose by more than 13,000 between January and June 2023,
In unveiling their new “polluter pays” proposal at the end of November 2023, the FCA has opened up a highly topical and contentious discussion. The