Author: Tim Jenkins

We occasionally get asked to pick up the pieces when a firm “gets into difficulty” with a complaint. It’s never too late to get expert

Customer complaints are a reality of running any business. No matter how good your product or service is, there will always be customers who are

Regulatory interventions are measures taken by governments or other authorities to control, monitor, or influence economic or social activities to achieve certain objectives. In this

The Importance of Delivering Great Consumer Outcomes Customer service is a vital component of any business, and it becomes even more important when dealing with